Terms & Conditions

  1. Sol Tours reserves the right to change the itineraries and the content of each excursion without having to notify the client beforehand. The guide will be able to modify the order and the schedules of the excursion at any moment if the circumstances require changes to be actioned. A refund to the customer will not be possible due to changes being made to the itinerary.
  2. Sol Tours and its team are not responsible for changes or cancellations in the excursion(s) due to force majeure or bad weather.
  3. Sol Tours are not responsible for delays in pickups and/or drop-offs , accidents, damages or other irregularities that may occur and be unforeseen for each excursion.
  4. Sol Tours understands the importance of punctuality and insists that all customers respect times outlined during the excursion as respect to the other passengers. Should a customer(s) not be present at the allocated time of transfer, Sol Tours will have to continue with the established program without said customers. Non-present customers will not be entitled to a part of full refund or alternative transportation to and from the destination/location.
  5. Sol Tours strongly recommends citizens of countries from outside of the European Union to privately consult with travel professionals regarding their rights to cross the border of Gibraltar and Spain. Sol Tours do not process visa applications. It is always advised for travellers to bring their passport with them on the excursion for identification purposes. Identification and personal belongings are the sole responsibility of the traveller and Sol Tours take no responsibility for the loss of such items.
  6. Sol Tours are not responsible for delays in pick-ups, accidents, damages or irregularities that may occur on the day.
  7. All travellers are to follow the guidance and instructions of the local guide when in destination. The local guide is able to introduce as many modifications to the excursion as they recommend. Should a traveller become separated from the group at any time, they are to call the Sol Tours office who will assist in relocation of the group. Sol Tours are not responsible for transportation back to resort should a traveller separate themselves from the group or fail to make the pick-up time.
  8. Sol Tours are not responsible for non-compliance of import/export limited within Gibraltar by the traveller.
  9. Travellers under the age of 18 years old are not permitted without a parent, legal guardian or an individual above legal age being present.
  10. Pets are not allowed on excursions with Sol Tours.
  11. It is not possible to reserve seats on transfer coaches. Individuals with reduced mobility will be entitled access to disability friendly seats at all times.
  12. Food and Drink is not permitted on board transfer coaches except for bottled water.
  13. Some of our transfer coaches do not have toilet facilities. Should a stop be required for this need, this will be at the sole discretion of the driver should the timetable allow it.
  14. Cancellations. Once a booking has been made and confirmation of the booking sent, refunds will not be possible. Any refunds that are issued will be at the sole discretion of Sol Tours. In the event an excursion is cancelled by Sol Tours, a full refund will be offered to the customer.
  15. Personal belongings. Sol Tours recommends that customers check their seats before leaving the bus at all times. It is not the responsibility of Sol Tours should loss or theft occur on the transfer coach.
  16. Both the customer and Sol Tours, where necessary, will refer to the jurisdiction of the Courts of Malaga, expressly waiving any other jurisdiction or legal governing body.
  17. For the continued smooth running of all Sol Tours excursions, we kindly ask travellers to show up to their pick-up destination at least 10 minutes before their allotted collection time.
  18. All customers travelling to both Gibraltar and Granada with tickets to the Alhambra included are required to travel with their passport. 
Sol Tours would like to take this opportunity to wish you a very enjoyable trip.